Draft a Response to a Negative Review

What You'll Get

A professional, empathetic public response to a critical customer review that defuses tension and invites the guest back.

The Prompt

A customer left this review: "[paste the full review text]". Write a professional, non-defensive public response. Acknowledge their experience, apologize sincerely, take responsibility without making excuses, and invite them back. Keep it under 100 words. Tone: warm and professional.

Tips

Add a one-sentence description of your restaurant's vibe ("family-owned neighborhood Italian") if the response sounds generic. For especially damaging reviews, ask for two versions — one more apologetic, one more action-focused — and combine the best parts.