1
of 5— Create a "context prompt" for your restaurant
What you'll accomplish
By the end of this guide, you'll have a repeatable system for responding to Google, Yelp, and TripAdvisor reviews using ChatGPT — so every review gets a professional, brand-consistent response in under 5 minutes. No more staring at a 1-star review wondering how to respond without sounding defensive.
What you'll need
- Free ChatGPT account at chatgpt.com (or Claude at claude.ai)
- Access to your restaurant's review platforms (Google Business Profile, Yelp, TripAdvisor)
- A notes file with your restaurant's name, vibe description, and any policies you want to mention in responses
- Time needed: 30 minutes to set up; 5 minutes per review ongoing
- Cost: Free
How-To Guide: Set Up a Consistent Review Response System with ChatGPT
Step 1: Create a "context prompt" for your restaurant
Open a notes file (Apple Notes, Google Keep, or a sticky note on your desktop). Write a brief description of your restaurant you'll paste into ChatGPT every time you use it for reviews:
Copy and paste this
My restaurant is [Name], a [casual Italian / upscale American / neighborhood bar and grill] in [City]. We've been open [X years]. Our vibe is [warm and neighborhood-y / professional / family-friendly / etc]. Our strengths are [food quality, staff friendliness, our bar program, etc]. When responding to reviews, we want to sound: genuine and personal, never defensive, always inviting the guest back.
Save this — you'll paste it at the start of every review session.